Access Personal Information

By providing your Personal Information or obtaining the Services or by visiting or using Eastel Sites or interacting with us, you acknowledge and consent to your Personal Information being Processed by us and disclosed to any Subscriber of Eastel or to third parties according to this Notice.

If you provide Personal Information about someone other than yourself (for example about your family Subscribers if you have acquired and is responsible for a Service that they will use), you shall be responsible to inform such individuals that you are providing their Personal Information to us and to obtain their prior consent for the disclosure and processing of their Personal Information by us in accordance with our Privacy Policy and for the purposes of providing the Service. By providing their Personal Information to us, you acknowledge and agree that we are entitled to rely on your representation that you have obtained their consent for the disclosure and processing of their Personal Information by us in accordance with our Privacy Policy and for the purposes of providing the Service.

If you are under the age of eighteen (18), you are required to obtain the consent of your parents or legal guardian before providing us with your Personal Information. You must also ensure that your parent or legal guardian has reviewed this Notice and has consented, on your behalf, to the collection, use and processing of your Personal Information as described herein

Collecting Personal Information

Anchor may collect personal data directly from you where it is necessary, reasonable or practical to do so. When we collect your personal data, we will inform you how we may use or disclose your personal data unless it is apparent at the point of collection. And if you do not agree to provide such obligatory information, we will not be able to or continue to provide the relevant Services, or we may limit the provision of the relevant Services.

The Personal Information we collect depends on your interaction with us, the types of Services you use or subscribe to or the Eastel Sites you visit. The information we collect includes:

• Your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race, preferred language, marital status, address, email address, phone number, Biometric Information
• Your bank account and/or payment card details (credit and/or debit card information)
• Your personal interests and preferences to help us tailor offerings of our and/or related corporations’, preferred merchants’ and strategic partners’ products and/or services which would suit you best
• The status of the products and/or services you have acquired from us or subscribed to
• Your account information, such as dates of payment owed and received; Reload information; the subscription services you use; and any other information to do with your account
• Your information provided in surveys and promotions
• Your image capture through our video surveillance cameras

Your Personal Information is collected through various methods and channels directly from you, automatically when you use Eastel Services through cookies and other similar technologies, from our own records of how you use our Services, or from third parties.

We may collect your personal data when you:

• Communicate with us (for example when you submit application form to be our customer, or when you contact us for any enquiries including by calling our customer support service)
• Register or subscribe for our mobile data plans and/or services
• Request for more information about products or services or contact us with inquiries or feedback
• From third parties like credit reporting agencies, fraud prevention agencies, law enforcement agencies, financial institutions and other government entities
• From merchants and other business partners and distribution channels with whom you interact in connection with the Services or Anchor
• From publicly available sources of information like market research providers and business directories
• Visit Eastel Sites, online store, Facebook page and other pages/platform that we own and manage
• Submit your Personal Information through Eastel Sites
• Enter any contests or promotions or respond to our surveys or questionnaires or request information from us or when you attend any of our events
• Contact Eastel customer support team by phone, these calls may be recorded for training, quality and business purposes
• Visit any of our offices, branches, service centers, or authorized dealers
• From our video surveillance recordings that may record your image when you enter our offices, branches, service centers, or authorized dealers as part of our security requirements.
• From our mobile base stations and other equipment that may collect information about your usage (including location-based information)
• From parties that we nominate or appoint either solely or with other service providers, for purposes of establishing and maintaining a common database where we have a legitimate common interest
• Apply for a job with us

Purpose of Collecting & Processing Personal Information

We may Process your Personal Information for one or more of the following purposes:

• To process your application to become a customer and/or Subscriber
• To verify your identity or to assess your creditworthiness by conducting appropriate checks
• To provide the Services to you
• To conduct planning, provisioning and billing for the Services provided by us
• To protect and defend our rights or property and the interests of our customers or others including investigating, responding to, or defend claims involving Anchor
• To establish and maintain a common database of our customers with other service providers or with parties nominated by us
• To keep you informed generally about our products and services and to contact you with offers or promotions based on how you use our products and services including using third-party service providers such as ad-serving/targeting platforms
• To provide relevant service or product to you with service-related messages about changes to the service or product
• To understand how our different customers use our Network, products and services so we can develop relevant products and services for our customers, as well as personalize the products and services we offer you
• To derive insights about you and who you interact with to identify market segments, market products and services, or carry out market research
• To supplement, match and analyse information about you with information from third party sources (e.g. from Facebook or Google) to learn more about your preferences and interests and to create aggregate market segments
• To carry out research and statistical analysis on customer use of our Network, and products and services to develop new products and services
• Go comply with legal and regulatory requirements and to help with law enforcement, judicial or other government agencies
• To maintain records required for security, claims or other legal purposes
• To deal with enquiries or complaints and other customer care activities relating to our Network or our Services
• To train our staff and manage quality assurance
• For preventing or detecting a crime, or for the purpose of investigations or to recover debts or trace those who owe us money
• If required or authorized by or under any law or by the order of a court
• To protect our Network and to manage the volume of calls, messages and other use of our Network
• To manage and improve our Network, our Services and Eastel Sites
• To maintain, develop, test and upgrade our system and infrastructure
• Employment-related purposes (e.g. verifying your work experience or undertaking criminal or reference checks when you apply for a job with us)
• To manage our suppliers and service providers including assessing your suitability to engage in a business transaction
• For any purposes set out in terms of use on our website or mobile application or terms of service for our services or terms relating to promotions, campaigns or contest, or our Fair Usage Policy
• For all other purposes in relation to or incidental to the above

Disclosure of Personal Information to Third Party

In the event of providing with your services, your Personal Information may be disclosed among Anchor for the purposes stated above and certain third parties that Anchor works with including:

• Credit providers or credit reporting agencies or fraud prevention agencies
• Our business partners, strategic partners, service and content providers and contractors who are involved in delivering any part of our Services to you
• Our professional advisors include lawyers, accountants, auditors and tax advisors, on a need-to-know basis
• Debt collection agencies and other parties that assist with debt-recovery functions
• Any financial institutions, merchants, payment card operators and card associations in relation to any payment card (whether virtual or otherwise) issued to you by us
• Payment channels including financial institutions for purposes of maintaining financial records, accessing or verifying credit and facilitating payments of any amount due to us
• Parties that we appoint or with other providers to establish and maintain a common database where we have a legitimate common interest
• Law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorized by law
• Regulatory, government bodies or other authorities if required or authorized to do so to discharge any regulatory function, under any law or in relation to any order or judgment of a court for the purpose of detection or prevention of crime, unlawful activities or fraud or for the apprehension or prosecution of offenders, or for an investigation relating to any of these
• Any organization that below us or if we are reorganized or if we sell any part of our business or assets where any Personal Information, we hold about you will be transferred
• Other service providers when you have made calls over or used their networks, for billing and service resolution purposes.

Protection of Personal Information

We will implement all appropriate measures to ensure the security and confidentiality of your Personal Information. We will take steps to ensure that the third party who receives the Personal Information will protect your privacy, keep your Personal Information secure and process it in accordance with applicable law. We will enter appropriate contracts with the third parties, which set out sufficient guarantees in respect of the technical and organizational security measures governing the Processing of your Personal Information and ensuring the third parties take reasonable steps to comply with those measures. The third party are also subject to the data security compliance requirements under the PDPA.

Retention of Personal Information

We will only retain your Personal Information for as long as necessary to fulfill the purpose(s) for which it was collected or to comply with any legal, regulatory or other legitimate business requirements. We will take all responsibility to ensure that all irrelevant or excessive Personal Information is destroyed or made anonymous as soon as reasonably possible.

Marketing Communications

Upon subscribing to our services, you will be receiving marketing communications about products and services based on your preferences and interests from us and our selected merchants and strategic partners which include promotions, marketing materials and information on future events. If you do not intend to receive or continue receiving these marketing communications or should you change your mind in relation to your previous decision, you may opt out of such marketing communications by contacting us via the contact details provided below. Please note that if you opt out, we will stop sending you marketing communications, but we will continue sending you communications that relate to the Services we provide to you.

Link to Third Party Sites and Services

This Notice applies solely to Anchor’s Eastel Sites and Services. Suppose any part of Eastel Sites links you to third party sites and services. In that case, those other sites and services do not operate under this Notice and we do not accept any responsibility or liability arising from those other sites and services. Any Personal Information that you make available on such third-party sites or for the subscription of such third party’s privacy notice (if any) and not to our Notice. Before you decide disclosing your Personal Information on such third-party site or subscribing to such third-party services, you should check the third party’s privacy notice.

Third Party Services or Products

Anchor is not responsible for or liable for any third-party services or products which you access, use or acquire through Eastel Services and/or Anchor.

Use of Cookies

The information that we collect automatically when you use the Eastel Sites and Services is collected through cookies and other similar technologies. We use cookies for several purposes, including storing your preference for certain types of information or products, further analysis for the purpose of providing products and services to you, to improve our products or to personalize our services to you. You may amend the settings on your browser or mobile device so that you will be notified when you receive a cookie or other similar tracking tools. Please refer to your browser documentation to check if the tracking tools have been enabled on your computer or mobile device or to request not receive cookies or to disable cookies if you do not wish information collected via the use of cookies. If you disable cookies, you may not be able to access the Eastel Sites. 

Acceptable Use

You are solely responsible for all acts or omissions that occur when being EASTEL Subscriber and using Eastel Service. In addition, you agree to abide by Malaysia Communications and Multimedia Commission (MCMC) regulations governing the use of mobile services, available at www.skimm.gov.my including but not limited to, agreeing that the Service may only be used for lawful purposes. You agree that you will not use the Service in a manner which will result in any criminal or civil liability for Anchor and/or its related corporations.

You are solely responsible for the content which you post or transmit through Eastel Services and you acknowledge that Anchor and/or its related corporations are only the conduit for posting, distribution and transmission of data. By way of example and not as a limitation, you agree not to use the Service as follows:

• For any unlawful purposes or for any purpose which is against public interest, public order or national harmony; or
• To publish defamatory, infringing, obscene or other unlawful material; or
• In connection with the infringement of the copyright, patent, trademark, trade secret or other proprietary rights of any third party or rights of publicity or privacy; or

To post or transmit through the Service unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, privacy invading sexual/racially offensive or otherwise objectionable material of any kind or nature.