What is Eastel?
EASTEL is a Malaysian Mobile Virtual Network Operator (MVNO) under Anchor Communications Sdn Bhd, licensed by the Malaysian Communications and Multimedia Commission (MCMC) under the ASP and NSP categories.
EASTEL operates using U Mobile’s Ultra-Fast 5G Network, ensuring wide coverage and reliable speed nationwide.
Yes. EASTEL operates under valid ASP and NSP licenses issued by MCMC.
EASTEL combines connectivity, rewards, and entrepreneurship in one ecosystem that allows users to earn while they use.
Getting Started
You may purchase it through EASTEL Mall, EASTEL Operations Office, authorized dealers, or during our official launch campaigns.
Download the EASTEL App, follow the registration steps, and complete identity verification via MyDigital ID
Yes. You may request Mobile Number Portability (MNP) during registration.
Ensure your details match NRIC/passport and your photo is clear. If the issue persists, contact customer support.
Reload and eComm Wallet
Eastel wallet only can be reloaded via monthly incentive earnings.
An in-app digital wallet that allows you to pay, reload, earn cashback, and receive referral incentives.
Yes, you can reload or make payments for other registered EASTEL users using your eCOMM balance.
Your line may become barred or terminated. You may request reinstatement within 7–21 days depending on your account type.
Yes, EASTEL offers monthly reload-based bonuses and cashback through the referral structure.
Plans and Services
EASTEL offers flexible prepaid plans with 4G and 5G access. Full details are available on EASTEL Mall and App.
Yes. EASTEL operates on U Mobile’s 5G Network, offering ultra-fast connectivity.
International Roaming will be introduced soon. Stay tuned for announcements.
IDD allows international calls directly from your EASTEL number. Dial 00 + country code + number.
Referrals and Incentives
A reward system that allows users to earn commissions through direct and team referrals.
You earn commissions when your referred users activate and reload their numbers.
EASTEL uses a tiered structure (Elite, Ambassador, Senior Ambassador, Territory Senior Ambassador) based on performance and recruitment.
Commissions are calculated monthly and credited to your EASTEL Wallet on the 18th of the following month.
Your commission will be carried forward, but next month you must perform double reload to qualify.
Agent and Dealer
- Register via the EASTEL App or website and purchase the Starter Kit (RM288) to begin.
30 SIM Cards, Flyers, Polo Shirt, and 50% additional eCOMM balance.
Agents earn through referral commissions, reload incentives, and team performance bonuses.
Yes, upon meeting monthly targets and compliance requirements.
Use the EASTEL App dashboard to view real-time updates and earnings reports.
Support and Compliance
- Hotline: 8am – 12am (Daily)
- Whatsapp: 8am – 12am (Daily)
- Email: support@eastel.com.my 9am – 6pm (Weekday)
- Operation Office: 9am – 6pm (Weekday)
30 SIM Cards, Flyers, Polo Shirt, and 50% additional eCOMM balance.
Agents earn through referral commissions, reload incentives, and team performance bonuses.
Yes, upon meeting monthly targets and compliance requirements.
Use the EASTEL App dashboard to view real-time updates and earnings reports.
Others
- Headquearter: Anchor Communications Sdn Bhd (EASTEL), Kuala Lumpur, Malaysia.
- Operation Office: Puchong
Follow us on social media: Facebook, Instagram, TikTok, X, YouTube, LinkedIn.
Contact EASTEL Customer Service to request account termination.