EXCHANGE AND RETURN POLICY
- To initiate a return, please email us at support@estel.com.my with supporting details, including:
- Item photographs
- Invoice copy
- Description of the issue
- All return or exchange requests must be submitted within fourteen (14) working days from the invoice date.
- Returned items will undergo inspection before an exchange or refund is approved.
- Exchanges are limited to the same product category (size, colour, or pattern).
- Eligible return conditions include:
- Items received with physical damage (e.g., dents, scratches)
- Items received that are faulty or malfunctioning
- Items must be returned in their original condition and packaging.