Return & Exchange Policy

• To initiate a return, please email us at support@estel.com.my with supporting details, including:
• • Item photographs
  • Invoice copy
  • Description of the issue
• All return or exchange requests must be submitted within fourteen (14) working days from the invoice date.
• Returned items will undergo inspection before an exchange or refund is approved.
• Exchanges are limited to the same product category (size, colour, or pattern).
• Eligible return conditions include:
  • Items received with physical damage (e.g., dents, scratches)
  • Items received that are faulty or malfunctioning
• Items must be returned in their original condition and packaging.

Refund Policy

• Once the returned item is received, we will conduct an inspection and notify you of the status of your refund.
• Approved refunds will be processed promptly through the original method of payment, unless otherwise stated.

Non-Returnable & Non-Refundable Items

For security, hygiene, and regulatory reasons, the following items are non-returnable and non-refundable:

• Activated SIM cards
• Mobile Reload vouchers / prepaid reloads
• Digital products or services once delivered or activated
• Promotional or complimentary items
• Items not returned in their original condition or packaging.

Disclaimer

• EASTEL is not liable for delivery delays caused by third-party couriers, public holidays, natural disasters, or other events beyond our reasonable control.
• Product images displayed on our platforms are for illustration purposes only. Actual items may vary slightly due to product updates, supplier variations, or display differences.

EASTEL reserves the right to amend this policy from time to time without prior notice.