Delivery Policy

Shipping

• Customers are responsible for all shipping costs incurred when returning an item.
• Shipping fees are strictly non-refundable.

Delivery Charges

• Delivery charges vary depending on destination and item weight.
• The minimum delivery fees are as follows:
  • Peninsular Malaysia: RM10
  • Sabah & Sarawak: RM20

Delivery Timeline

• Estimated delivery timelines are as follows:
  • Peninsular Malaysia: 1–7 working days
  • Sabah & Sarawak: 3–14 working days

Disclaimer

• EASTEL is not liable for delivery delays caused by third-party couriers, public holidays, natural disasters, or other events beyond our reasonable control.
• Product images displayed on our platforms are for illustration purposes only. Actual items may vary slightly due to product updates, supplier variations, or display differences.

EASTEL reserves the right to amend this policy from time to time without prior notice.