Eastel is managed by Anchor Communications Sdn. Bhd., a fully regulated and certified Network Service Provider and Application Service Provider licensed by SKMM Malaysia. Eastel operates as a Mobile Virtual Network Operator (MVNO) using U Mobile’s network infrastructure.

As a thick MVNO, Eastel provides prepaid, postpaid, family plans, IoT and co-branding solutions, including eSIM, for voice, SMS, data, reloads, mobile number portability, and value-added services, supported by an incentive-based referral programme.

Yes. Eastel’s Membership Programme is certified as Shariah-compliant by Masyref Advisor.

• Eastel Hotline:
  011-70337777 (8:00am – 10:00pm daily)
• Eastel WhatsApp Support:
  011-61601220 (8:00am – 10:00pm daily)
• Eastel Email:
  support@webtest.eastel.asia
• Eastel Operation Office:
• KL Eco City Mall (10:00am – 10:00pm daily)

Eastel SIM cards can be purchased via:

• Walk-in at the Eastel Operation Office
• Hotline at 011-70337777
• WhatsApp at 011-61601220
• Email at support@webtest.eastel.asia
• The Eastel Mobile Application

The SIM Starter Kit is available exclusively through the Eastel Mall.

The Starter Kit contains:

• 50% additional eCOMM value
• 30 standard SIM cards
• 30 marketing flyers
• 1 Eastel Polo Shirt

Yes. Supporting documents, including a death certificate, proof of relationship and valid identification of the claimant, are required.

Eastel Data Plans include mobile data, voice minutes and SMS, depending on the selected package.

No. The U Mobile logo may not be used on any Eastel merchandise, marketing materials, packaging, uniforms, digital content, social media, or promotional items.